Basic Root Cause Analysis (RCA) 5 Why’s & A3 – Online hybrid English Class
5 why’s, is a very useful tool that is one of the foundation blocks of structured problem-solving. The process of asking ‘WHY’ switches our thinking from INTUITIVE / FAST (reactive thinking) to SLOW (structured problem solving). Relatively simple problems can be solved by individuals using the 5Y tool and escalate where they need assistance outside…