In this advanced Root Cause Analysis class, you will elevate your problem-solving skills and unlock these benefits:

– Advanced RCA techniques for complex problems.

– Leadership development to effectively lead RCA teams.

– Real-world case studies for practical insights.

The 12-step RCA process is a powerful tool for solving complex and recurring problems. It allows us to drill down to root causes, establish causal relationships, and generate creative solutions that solve problems continuously. More robust tools like the 12-step RCA are typically used for high-risk problems. Ideally, RCAs are multi-departmental activities, so the involvement of stakeholders affected by the problem is essential to ensure that all perspectives are considered.

12-Step Theory and Work Scenarios

– Advantages of structured problem solving
– Human biases and barriers to successful problem solving
– Risk ranking and problem prioritization
– RCA2Go software training
– Problem definition
– Focus phase: Exploration of the first four steps around a worked scenario
– Find Causes: Develop understanding of the problem, brainstorm for causes (Ishikawa / Fishbone) & develop cause tree.
– Using the three-way test to validate causes
– Exploration of Human Factors
– Worked scenario from step 1 through to actually solving the problem
– Fix Forever: Structured exploration of solution options through to completion
– Worked scenario around Combination Causes

Enjoy a blend of self-paced and live (online) training. Students will attend each live session to receive instruction from Jesus Sifonte and guidance on the coursework for the week. Students then complete self-studies at the time and place of their convenience until the next live session.

Classes will be from 1:30 to 4:30 pm (Toronto Time) on June 4, 7, 11, and 14.

Workshop Methodology

This course is presented in a group setting with the participants involved in team-based activities. Trainees work through various scenarios around events, conditions, and combination causes. Work is in small groups RCA’s on real problems from the trainee’s workplace. Attendees are guided through the 12-step process, including discovering innovative solutions to their real problems, which culminate in a business case with recommendations

Who Should Attend

Team leaders to senior management and anyone who wants to lead/coach problem-solving initiatives or influence workplace culture. In this course, you’ll dive deep into the world of root cause analysis, gaining the expertise you need to drive impactful solutions. Don’t just solve problems – prevent them!