In this advanced Root Cause Analysis class, you will elevate your problem-solving skills and unlock these benefits:

– Advanced RCA techniques for complex problems.

– Leadership development to effectively lead RCA teams.

– Real-world case studies for practical insights.

The 12-step RCA process is a powerful tool for solving complex and recurring problems. It allows us to drill down to root causes, establish causal relationships, and generate creative solutions that solve problems continuously. More robust tools like the 12-step RCA are typically used for high-risk problems. Ideally, RCAs are multi-departmental activities, so the involvement of stakeholders affected by the problem is essential to ensure that all perspectives are considered.

12-Step Theory and Work Scenarios

– Advantages of structured problem solving
– Human biases and barriers to successful problem solving
– Risk ranking and problem prioritization
– RCA2Go software training
– Problem definition
– Focus phase: Exploration of the first four steps around a worked scenario
– Find Causes: Develop understanding of the problem, brainstorm for causes (Ishikawa / Fishbone) & develop cause tree.
– Using the three-way test to validate causes
– Exploration of Human Factors
– Worked scenario from step 1 through to actually solving the problem
– Fix Forever: Structured exploration of solution options through to completion
– Worked scenario around Combination Causes

Workshop Methodology

This course is presented in a group setting with the participants involved in team-based activities. Trainees work through various scenarios around events, conditions, and combination causes. Work is in small groups RCA’s on real problems from the trainee’s workplace. Attendees are guided through the 12-step process, including discovering innovative solutions to their real problems, which culminate in a business case with recommendations.