5 why’s, is a very useful tool that is one of the foundation blocks of structured problem-solving. The process of asking ‘WHY’ switches our thinking from INTUITIVE / FAST (reactive thinking) to
SLOW (structured problem solving). Relatively simple problems can be solved by individuals using the 5Y tool and escalate where they need assistance outside their control circle.

Unsolved 5 whys can be escalated to the A3 tool for team-based problem-solving. An A3 can also be started on recognizing problems being more complex than what can be handled with a 5 why.
5 whys and A3 are excellent tools for providing opportunities for individuals & teams to contribute to the continuous improvement of your business.

Business Benefits

Companies that help employees implement structured problem-solving tools into daily activities experience:
– Structured problem-solving initiatives
– Enhanced employee engagement
– Reduced reactivity in the workplace
– Constructive improvement ideas being raised from lower levels
– Improved continuous improvement opportunities
– Root causes being fixed properly
– Employees being more open-minded to other causes/solutions
– Employees more open to coaching

Enjoy a blend of self-paced and live (online) training. Students will attend each live session to receive instruction from Jesus Sifonte and guidance on the coursework for the week. Students then complete self-studies at the time and place of their convenience until the next live session.

Classes will be from 1:00 to 3:00 pm (Toronto Time) on May 7, 9, 14, and 16.

Course Outline

5 Why’s (First half of course)
– Why do structured problem-solving
– Understanding what problems are suitable for the 5Y tool
– RCA2Go software training
– Prioritising problems according to risk
– How to properly define a problem without jumping to solutions
– Understanding 5y three-way test to validate causes
– When to start a 5Y
– Real current unsolved problems suitable for the 5Y tool from your workplace

A3 problem-solving (Second half of course)
– Fishbone / Ishikawa diagram
– Case study
– Components of effective A3 -Problem Solving
– Explore the 7 Quality Tools and picking the right graphical representation for data
– When to initiate an A3 structured problem-solving initiative
– Real current unsolved problems from your workplace

Workshop Methodology

This course is presented in a group setting online) with the participants involved in team-based activities. Trainees work through a mix of scenarios & real problems. The key objective of this course is for all participants to acquire practical skills they can apply in their workplace.

Who Should Attend

This training is aimed at the shop floor through to team leader/supervisor levels and anyone wanting to lead / coach problem-solving initiatives in the workplace looking to influence workplace culture.